Contact KingSong

Support, without the runaround.

Whether you have a product question, an order issue or need technical support, start here. Choose the type of help you need and we’ll only ask for the information relevant to your request.

Already know what you need?

You can also reach our customer support team directly by email or WhatsApp during business hours.

Customer Support Mon–Fri, 8:30 AM – 6:00 PM GMT+8

Response Time Usually within 24–48 business hours Complete information helps us respond faster.

Email info@kingsong.com Customer support & order help

WhatsApp +1 509 319 8410 Message us with photos or video if helpful.

Policy Warranty Policy Policy Shipping Policy Policy Returns & Refunds

Send a request

What can we help with?

Product questions stay simple. After-sales requests collect the product information our support team needs to start reviewing the case.

Product inquiry

Tell us what you need. We won’t ask for a serial number, photos or fault video for a general inquiry.

Quick request

Full name *

Email used at checkout *

We’ll use this email to contact you. If you placed an order, please use the email shown on your order confirmation.

Country / region *

Inquiry type *

Product / model *

City or postal code *

Order number *

Use the order number shown in your KingSong order confirmation.

How can we help? *

After-sales support

Give us the product and order details first. We’ll only request additional evidence when your issue needs technical review.

Service request

Full name *

Email used at checkout *

We’ll use this email to contact you. If you placed an order, please use the email shown on your order confirmation.

Country / region *

Order number *

Use the order number from your order confirmation. If you bought from another seller, enter their order number.

Where did you buy it? *

Exact model *

Please enter the model name shown on your product, packaging or order.

Products purchased from an authorized dealer are normally serviced by that dealer first. You can still continue if you need warranty guidance or the issue cannot be resolved with the seller.

Full main-unit serial number *

17 characters, beginning with KS. You can find the serial number on the outer carton, in the KingSong App, and on the vehicle.

Please enter the main-unit serial number, not a motor, controller or other component serial number.

I have not received the product yet, so I cannot access the serial number.

Issue type *

Short summary

Optional. A few words can help us scan the request faster.

Describe what happened *

Help us see the issue

Photos and a short video can help our support team understand the issue faster. Please place any relevant photos, videos or screenshots in one shared folder and paste the link below. You can also email the files to info@kingsong.com after submitting your request.

Diagnostic media link

If available, include front, side and powered-on dashboard photos, a short video showing the issue, and an App screenshot if an error is displayed.

You can submit your request without a media link. If you send the files by email later, please include your order number and serial number so we can match them to your case. We usually respond within 24–48 business hours.

Return or refund

Tell us why you want to return the product. If you have photos of a quality issue or arrival damage, you can share them in one folder below.

Why are you returning it? *

Return evidence link

Optional. For a quality issue or arrival damage, you can place product and packaging photos in one shared folder.

Part or accessory

Describe the part or missing item in the main message above. If a photo would help us identify it, share one folder link below.

Reference media link

Optional. Include any product, part, location or unboxing photos that may help us identify what you need.

Change my order

Tell us what needs to be changed and the new information you want us to use.

What needs to be changed? *

New information / requested change *

Support, without the runaround.

What can we help with?

Product inquiry

After-sales support

Help us see the issue

Return or refund

Part or accessory

Change my order

Free Shipping

U.S. Local Stores

Warranty

Flexible Payment